Table of Contents
Terms and Conditions of ServiceRegistrationGuidelines for Using the Service without Infringing CopyrightHow to Make a PaymentRefund PolicyCancellation of ServiceLimitation of LiabilityChange of Terms and ConditionsApplicable LawContacting Us

Terms and Conditions of Service

Announced on 01 July 2024.

Welcome to "Ignite by Ondemand" system developed by Ignite Education Company Limited and Learn Corporation Public Company Limited’s affiliated companies ("we") to provide online examination services through the I-Mock platform ("service") for users who wish to register for online examinations ("you"). Please read these terms and conditions of service carefully before using the service. By logging into the system, you acknowledge and agree to comply with these terms and conditions of service.

The use of our services must comply with this agreement, including the methods and various conditions specified on the website. You can start using the service once you have registered and accepted the terms and conditions of service.

  1. For each set of exams, you can take the exam according to the conditions and number of attempts set by the institution, which will be specified in the sales channel and examination system before starting the exam. The number of attempts will decrease with each new attempt.
  2. Exam Duration
    Practice Test: Each set of practice tests has a duration of 6 months or until you have completed the maximum number of attempts allowed. If you do not take the exam within the specified time period, we will not calculate scores or provide exam results, and the exam will not be recorded in the system.

    Mock Exam: The mock exam follows the criteria and time frame announced when you register through an external channel provided by the exam organizer or through the Online Shop page where you registered. You can take the exam once, and it cannot be retaken. If you do not take the exam within the specified time period, we will not calculate scores or provide exam results, and the exam will not be recorded in the system.
  3. Test Environment Simulation: You should simulate the test environment as closely as possible to the actual exam to achieve the best results. You should complete the exam within the designated time frames as the exam is simulated to mirror real conditions with a total duration of 144 minutes divided as follows:
    • Time for 2 Modules of SAT Reading & Writing: 64 minutes
    • Break time: 10 minutes
    • Time for 2 Modules of SAT Math: 70 minutes
  4. If users fail to complete an exam within the specified time frame, unanswered questions will be scored as zero and the scoring will be based on completed responses.
  5. Exams are for assessment purposes only, and no certification will be provided. 
  6. Users can review all completed exams, their scores, and check the answer keys.
  7. cores are converted from raw scores to a scale of 1600, as defined by the College Board. Score conversion is applicable only for users registered to take the Mock Exam with I-mock. For users taking the Practice Test, raw scores will not be converted to the full 1600 scale; however, a score comparison file will be provided for self-assessment.
  8. Upon logging in, one free exam set will be available for users to test the system. Users must complete the exam within the specified time frame (144 minutes). Upon completion, they can review the answer key and receive a score, similar to regular exams.
  9. We do not guarantee any results or success, and we will not be liable for any loss or damage (whether to business or otherwise) that may arise or result from expectations of result or success from using the service. Any advice, whether verbal or written, received from us or through the use of the service, is not considered as certification or guarantee of service from us in any way unless explicitly stated in the terms and conditions of this agreement.
  10. Any reference to text and documents performed through the use of the service is considered your responsibility. We are not your representative and do not guarantee the completeness, accuracy, or credibility of any text, document, opinion, or communication performed through the service.
  11. We continually develop and provide services, which may change from time to time, necessitating the deletion, rejection, or limitation of services, which we will notify you in advance. In some cases, we may collect your feedback or suggestions as we deem appropriate.
  12. We reserve the right to suspend service if we find that your usage is improper, unlawful, or in violation of others' rights, or if you cause significant harm to others or engage in any activity that poses a danger to the security of our computer or network systems.
  13. We shall not be liable for the use of services in cases of force majeure or any event arising from any circumstance, such as damage to your computer system or data loss, including the inability to access or use the service due to actions of third parties.
  14. We have the authority to review and modify your service rights, with our decision being final. If we find any fraudulent, deceptive, or unethical behavior to gain benefits from various services, whether in part or in whole, or if you consent to others engaging in such actions, we reserve the right to reject or revoke your rights in whole or in part without compensation for any damages incurred.
  15. We reserve the right to suspend or terminate your account, as well as take any actions that we deem necessary in response to the following actions, without the need for prior notification and without being liable for any resulting damages:
    • Unauthorized access or actions that violate the terms of the copyright agreement stated in this agreement
    • A use that violates the terms and conditions or that results from your carelessness which causes us harm
    • Distributing viruses, spamming, intercepting data (disguising as network traffic data), and hacking into our computer systems
    • Unauthorized attempts to access computer data and/or our computer systems or those of others, or attempts to write scripts that interfere or cause harm to other members

Registration

  1. You must provide personal information by filling out the form provided by us to create an account, thereby recording your data as an applicant and initiating your username and password via email. We encourage you to use an unused password that is not easily guessed to differentiate them from passwords used in other services.
  2. You must keep your email, username, password, and/or registration code confidential and shall not transfer the rights to use the service to any other person. If you violate these terms, the action of such other person shall be deemed as your own and have legal consequences, even if you are not the one who performed the activity or used the service. We shall not be liable for any loss or damage incurred whatsoever.
  3. You are responsible for maintaining the accuracy and completeness of your account’s information. If you discover unauthorized use of your account’s information or suspect unauthorized access to your personal information, you should change your password immediately.
  4. You must access your account through a web browser or by installing our software on your computer, tablet, or mobile phone. The cost of using these devices and the charges for various connection services shall be your own responsibility. We are not responsible for internet connections and various telecommunication services necessary for accessing our system in any way.
  5. You must provide accurate and truthful information. If any information is incorrect, you should inform us immediately through the channels provided by us so that we can update and correct your information accordingly. For the purpose of providing services, we may request additional documents to verify various information.
Can children register with us?
  1. As our services are education-related, our target audience is students and adolescents. We are confident that our examination system provides valuable educational content for learning, testing, and developing knowledge. Although registering for courses or examinations is an activity you can legally undertake on your own, we recommend that the use of our services is done under parental guidance and with their permission.
  2. If you are under 20 years of age, you agree and certify that you have informed your parent or guardian before registering in our system and paying the service fees.  Such registration can be done by yourself by providing your personal information. However, if you intentionally provide incorrect personal information that may pose legal risks, business risks, or cause damages, such as not meeting the age criteria we set, we reserve the right to cancel your registration, suspend your access to all services, and may take legal action if necessary.
Can you share your account with others?

You should not share your account with anyone else. If you share your membership information with others, they may control your account, and we will not be able to determine the true owner of the account. Conversely, you cannot use someone else's email to register because your information, including member data and course enrollment data, is recorded under your user account. If there are changes to the user account, it may affect data storage, learning assessments, and certification issuance. If you need to transfer enrolled courses to another email account, you must submit a request to us for consideration by our team, and their decision will be final.

How to Make a Payment

Branch Registration

If you register at a branch:

  1. The branch staff will issue a payment code and fill it in the "Payment Slip" for you.
  2. You can then scan the QR code via your mobile banking application to make the payment.

Online Shop Registration

If you register at the online shop:

  1. You can choose to pay by credit card or QR code.
  2. For payments through these channels, we reserve the right to review and approve them within at least 1 (one) business day from the date we receive the complete and correct payment proof.

Changing Payment Methods

  1. You can change your preferred payment method only before making the payment.
  2. We will not be responsible for any losses or damages incurred by you due to incorrect money transfers.

Refund Policy

We will be responsible for refunding your tuition fees under the following conditions and limitations:

100% Tuition Fee Refund

  1. If you are unable to attend the course you registered for due to a necessary reason, and you provide credible evidence.
  2. Notification must be given at least 7 days before logging in for the first exam.

90% Tuition Fee Refund

  1. If you submit a written request to cancel the course.
  2. Notification must be given at least 7 days before logging in for the first exam.

Non-Refundable Situations

  1. We reserve the right not to refund the tuition fees or exam registration fees if we determine that the cancellation of services is your fault, you have already used the service, or if a parent exercises their right to contest your registration after you have started the course.

Cancellation of Service

  1. Membership will remain valid for the duration of the membership or until you cancel your membership.
  2. If you violate any term of service, we reserve the right to close your account and suspend your access to the service immediately.
  3. When you cancel your membership or in the event that your account is closed, we will retain your data for 2 years after the year of cancellation or closure, depending on the cases, for the purpose of investigating fraud or copyright infringement cases.
  4. If you believe your account has been terminated in error, you can contact us using the contact information provided below.

Limitation of Liability

You acknowledge that it is solely at our discretion to terminate your access to or block your use of the service if we deem that you have violated the terms and conditions related to the use of the service. In any case, our liability shall be limited to the amount of money you have paid to purchase products and/or services.

Change of Terms and Conditions

We reserve the right to modify, suspend, or terminate content on the website or the entire service, or parts of it, at any time. This might be in response to new technology or even changes in the law. Therefore, please periodically review these conditions when accessing our services. In the event of significant changes that affect you, we will notify you in advance and seek your consent if necessary.

Applicable Law

Disputes arising from this Terms and Conditions agreement and service usage will be governed by Thai law, and the jurisdiction of Thai courts, without regard to conflicting legal principles. Additionally, if any part of this agreement and conditions is found to be incomplete, invalid, or unenforceable due to current or future laws or regulations, it shall not affect the validity or enforceability of the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

Contacting Us

We will primarily communicate important information and updates to you through online channels. If you encounter any issues with our services or have inquiries, you can contact us by email at ignitemockexam@ondemand.in.th

Ignite Education Co.,Ltd
ADDRESS
444, 15th Floor, MBK Tower, Phaya Thai Road, Wang Mai, Pathum Wan, Bangkok 10330
CONTACT US
ignitemockexam@ondemand.in.th
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